PRIVACY POLICY

1. Introduction

Welcome to Agent Nation (“Website”, “we”, “us”, “our”). The Website is operated by Resilient New Media Inc. (“Producer”). KIC Realty Ltd. is the powering partner. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit or use our Website, or participate in Agent Nation submissions, voting, communications, or content.

We are committed to compliance with Canada’s PIPEDA and other applicable provincial privacy laws.

2. What personal information do we collect

We may collect the following types of personal information from you when you: register or create a profile, submit content (video, photo, text), participate in voting or our community hub, or contact us.

  • Name, email address, phone number, postal code/region

  • Professional information (real estate licence status, brokerage affiliation) if you are an agent or host

  • Uploads/submissions: video files, images, location/business details, guest names

  • Usage and analytics data (e.g., views, likes, comments, IP address, device type)

  • Communication records (e-mail correspondence, support requests)

3. How we collect personal information

We collect information:

  • Directly from you when you fill in forms, upload content, create an account, or profile

  • Automatically, when you browse the Website (cookies, analytics)

  • From third-party services when you link or share content (e.g., YouTube, social platforms)

  • We endeavour to limit collection to only what is necessary for the purposes described herein.

4. Purposes for collecting and using personal information

Your personal information may be used for:

  • Operating and administering the Agent Nation program (submission review, agent/host matchmaking)

  • Publishing content, displaying video submissions, and managing the voting process

  • Communicating with you (updates, notifications, campaign info)

  • Analytics and improvement of our Website and program

  • Ensuring compliance with our terms, eligibility, licence standing (for agents), and regulatory frameworks

  • Marketing and promotional purposes (with your consent where required)

  • We will not use your personal information for unrelated secondary purposes without notifying you and obtaining further consent if needed.

5. Disclosure of information

We may disclose your personal information:

  • To our service providers (hosting, analytics, email communications) under contract requiring confidentiality

  • To sponsors or collaborators of the Agent Nation program for the purpose of administering contests or features (with appropriate safeguards)

  • As required by law or to respond to legal process

  • In aggregate/anonymous form (no personal identifiers) for reporting or internal use

  • We do not sell your personal information to third parties.

6. Cookies and tracking technologies

The Website uses cookies, web beacons, and similar tracking technologies to collect usage data, personalise your experience, and for analytics. You may disable cookies via your browser settings, but please note that some Website features may not function properly.

7. Data retention

We will retain your personal information only as long as necessary for the purposes listed above, or as required by law. When no longer required, we will securely dispose of or anonymise such information.

8. Security

We implement reasonable technical, administrative and physical safeguards to protect your information from unauthorized access, disclosure, alteration or destruction. However, no system is perfect; we cannot guarantee absolute security.

9. Your rights

You have the right to:

  • Access and obtain a copy of the personal information we hold about you

  • Request correction of any inaccuracies in your information

  • Request deletion of personal information, subject to legal or contractual restrictions

  • Withdraw consent for certain uses of your information (with the understanding that this may impact your ability to participate)

  • To exercise these rights, please contact: [email protected]

10. International transfers

Your information may be stored and processed in Canada or in other jurisdictions where our service providers operate. By using our Website or submitting content, you consent to such transfers. Scheduled review and retention of data will always respect applicable Canadian law.

11. Children

Our Website and the Agent Nation program are not directed to individuals under the age of 18. If you become aware that a person under 18 has provided personal information without parental consent, please contact us so we can remove the data.

12. Changes to this Privacy Policy

We may update this policy from time to time. We will post the revised version on the Website and indicate the “Last Updated” date. Your continued use indicates acceptance of changes.

13. Contact

If you have questions, concerns or complaints about our privacy practices, please contact our Privacy Officer:

[email protected]

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